PRIVACY POLICY

1. Introduction

This Privacy Policy explains how we (Juliana Joy Coaching – Juliana Frank) collect, use, and protect your personal data when you interact with our website, products, and services.

We are committed to protecting your privacy and handling your personal data with care and transparency. This policy applies to all visitors, users, and customers of our website, julianajoycoaching.com, and its subdomains (collectively, the “Website”).

This policy complies with the EU General Data Protection Regulation (GDPR), German data protection laws (BDSG), and other applicable regulations.

Responsible Entity (Data Controller):
Juliana Frank
Juliana Joy Coaching
Angelstraße 21
74336 Brackenheim, Germany
Email: office@julianajoycoaching.com

2. What Data We Collect

We collect and process the following categories of personal data:

a. When you visit the Website:

  • IP address

  • Browser type and version

  • Operating system

  • Referring URL

  • Date and time of access

Tools used:

  • Google Analytics

  • Meta Pixel

  • Cookies and tracking technologies (see Section 9)

b. When you opt in for a freebie, register for a training, or sign up for emails:

  • First and last name

  • Email address

  • Phone number (if provided)

c. When you purchase a product:

  • First or full name

  • Email address

  • Billing address

  • Payment method (handled by third-party payment processors)

  • Product(s) purchased

d. When you use our products:

  • Login credentials

  • Course progress and usage data

  • Support requests and feedback

3. How We Use Your Data

We process your data for the following purposes:

  • To deliver digital products and grant platform access

  • To fulfill contracts (purchases, bookings)

  • To communicate with you about your orders, logins, or support requests

  • To send you newsletters, marketing updates, or event reminders

  • To analyze traffic and improve our content and marketing

  • To comply with legal obligations (e.g. invoicing, taxes)

4. Legal Basis for Processing

We process your data based on the following legal grounds under Art. 6 GDPR:

  • Providing services and fulfilling contracts Art. 6(1)(b) GDPR

  • Sending marketing emails Art. 6(1)(a) GDPR (consent)

  • Compliance with legal obligations Art. 6(1)(c) GDPR

  • Use of analytics and performance tools Art. 6(1)(a) GDPR (consent via cookie banner)

  • Safeguarding legitimate interests (e.g., business operations, fraud prevention)Art. 6(1)(f) GDPR

5. Email Marketing & CRM

We use SendPulse as our CRM and email marketing platform. Your data (name, email, phone) is stored securely in our SendPulse account when you:

  • Sign up for a freebie or live event

  • Subscribe to our newsletter

  • Purchase a digital product

You can unsubscribe at any time via the link in every email or by contacting us directly at office@julianajoycoaching.com.

Only authorized team members have access to this data for support and business purposes.

6. Payment Providers

We use the following third-party platforms to process payments:

  • ThriveCart

  • Stripe

  • PayPal

Your payment data (e.g. credit card info) is never stored on our servers. These providers are responsible for the secure handling of your payment information.

See their privacy policies for more info:

7. Data Retention

We retain your personal data:

  • For the duration of your use of our services

  • As required by legal obligations (e.g. tax law: 10 years in Germany)

  • Until you withdraw your consent (for newsletter subscribers)

You can request deletion of your data at any time (see Section 10).

8. Data Sharing

We do not sell or rent your personal data.
Your data may be shared with the following parties only to the extent necessary:

  • Payment providers (see above)

  • Our team members and freelance contractors (bound by confidentiality)

  • Hosting and platform providers (e.g. course platform, email system)

  • Legal or tax authorities, if required by law

9. Cookies & Tracking Technologies

Cookies are small text files that are stored on your device when you visit a website. They help websites function properly, remember your preferences, and analyze how you use the site.

Cookies can be:

  • Essential (strictly necessary): Needed for the website to function (e.g., logins, page navigation).

  • Functional: Remember settings like language or region.

  • Analytics/Performance: Help us understand how visitors use the site (e.g., Google Analytics).

  • Marketing/Tracking: Used to track users across websites (e.g., Meta Pixel for ads).

We use cookies and similar technologies (such as pixels, scripts, and tracking tags) to operate and optimize our website, analyze usage, and deliver more relevant information and offers.

We do not currently request cookie consent via a banner or pop-up. By continuing to use this site, you acknowledge the use of cookies as described here and can adjust your browser settings at any time.

Types of Cookies and Tools We Use

1. Essential Functional Cookies

These are required for basic technical performance and platform security. They are used by our website hosting provider (Squarespace), for purposes such as:

  • Site traffic statistics (anonymized)

  • Detecting IP country for localized experiences

  • Page loading and session tracking (not personal)

2. Analytics & Performance Cookies

We use these tools to better understand how visitors interact with our site content:

Google Analytics 4 (IP anonymized):
Allows us to analyze general traffic trends and site performance.
Opt-out: https://tools.google.com/dlpage/gaoptout

Hotjar (behavioral insights):
Records anonymized session activity (clicks, scrolls, navigation flow).
We do not collect keystrokes, personal info, or sensitive user data via Hotjar.
Opt-out: https://www.hotjar.com/policies/do-not-track/

3. Marketing & Retargeting Tools

Meta Pixel (Facebook/Instagram)
Used to measure ad performance and retarget visitors with relevant ads on Meta platforms.
This may set cookies on your device and track site activity such as page views and sign-ups.
Manage preferences: https://www.facebook.com/adpreferences

4. Redirect Timers and Funnel Scripts
On certain landing pages, we use countdown timers and redirect scripts to guide users through time-sensitive offers or event flows. These may store basic interaction data in your browser (e.g., a timestamp or page history), but do not collect personal identifiers.

Legal Basis for Processing (GDPR)

Under Art. 6(1)(f) GDPR, we process cookie and tracking data based on our legitimate interest in:

  • Improving the functionality, content, and usability of our website

  • Delivering relevant marketing and follow-up content

  • Tracking the performance of our advertising and sales funnels

We do not use cookie-based profiling or advanced personalization requiring prior consent.

If you are based in the EU and prefer to disable tracking, please use the opt-out links above or adjust your browser settings to block non-essential cookies.

How to Manage or Disable Cookies

You can adjust your browser settings to reject or delete cookies:

10. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right to access (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (“right to be forgotten”, Art. 17 GDPR)

  • Right to restrict processing (Art. 18 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to object to processing (Art. 21 GDPR)

  • Right to withdraw consent at any time (Art. 7(3) GDPR)

To exercise any of these rights, please email: office@julianajoycoaching.com

11. Data Security

We take reasonable technical and organizational measures to protect your personal data, including:

  • SSL encryption on our Website

  • Secure CRM and course platforms

  • Access control for team members

  • Regular backups and security audits

However, no transmission method is 100% secure. You agree to use the Website at your own risk.

12. International Data Transfers

Your data may be transferred outside the European Union (e.g., to the U.S.) when using third-party services (e.g., PayPal, Stripe, SendPulse, ThriveCart). In such cases, we rely on standard contractual clauses or equivalent safeguards as required by GDPR.

13. Updates to this Policy

We may update this Privacy Policy to reflect changes in legal requirements or business practices.
The latest version will always be posted on this page.

Significant changes will be communicated via email or banner notice.

Last updated: 01.01.2026

14. Contact

For any questions about this Privacy Policy or to exercise your data protection rights, please contact:

Juliana Frank
Juliana Joy Coaching
Angelstr. 21, 74336 Brackenheim, Germany
Email: office@julianajoycoaching.com