General Terms and Conditions
Welcome & Our Commitment to You
Thank you for being here.
At Juliana Joy, our highest priority is to deliver transformational, high-integrity educational experiences to the women we serve. Every content, course, training, and offering is designed with care, precision, and deep respect for your journey.
We believe in honesty, empowerment, and excellence—values that guide not only our content but also how we communicate, support, and grow alongside our clients.
While this page outlines the legal terms and conditions that govern your use of our website and offerings, please know that behind every clause is a genuine commitment to serving you with excellence and integrity.
1. Scope and Applicability
These Terms and Conditions (“Terms”) govern your use of all Educational Offerings provided by Juliana Joy Coaching – Juliana Frank (“we,” “us,” or “our”) through the website www.julianajoycoaching.com and any of its subdomains (collectively, “the Website”).
Definitions
For the purposes of these Terms:
“Digital Products” refers to non-physical, downloadable, or streamable educational materials such as online courses, videos, audios, PDFs, worksheets, masterclasses, and email sequences.
“Content” includes all free and paid educational materials made available through our Website or authorized third-party platforms.
“Live Elements” refers to scheduled online events, workshops, or group/private calls offered as part of a Digital Product. These are non-individualized in nature and exist solely to support the understanding and integration of the educational materials.
“Educational Offerings” is the umbrella term for all Digital Products, Content, and Live Elements provided. These offerings are explicitly not therapeutic, advisory, or personalized coaching services.
Applicability
These Terms apply to all users of the Website, including (but not limited to):
Visitors accessing free Content such as blogs, videos, webinars, quizzes, opt-in downloads, or online community areas
Individuals purchasing Digital Products or accessing paid Educational Offerings via the Website
Participants in Live Elements (free or paid), including those facilitated by our team members or authorized freelancers
These Terms cover all forms of access and participation, including but not limited to:
Digital Products (e.g., self-paced courses, workbooks, audio/video trainings)
Free resources (e.g., opt-in materials, quizzes, and downloads)
Email sequences, portals, and member platforms (including those hosted on subdomains)
Live Elements conducted via platforms such as Zoom, Google Meet, or WebinarKit
Access to community platforms hosted externally (e.g., Instagram, Slack)
Any communication, guidance, or support provided in our name by authorized team members, assistants, or freelancers
All Educational Offerings are delivered digitally and intended for educational use only.
They are not a substitute for therapy, medical treatment, professional advice, counseling, or individualized coaching.
Acceptance of Terms
By accessing or using any part of this Website — including free or paid Educational Offerings — you confirm that you have read, understood, and agreed to these Terms and Conditions in full.
If you do not agree, please refrain from using the Website or any related offerings.
2. Nature of Services
All offerings provided under these Terms — whether free or paid — are delivered digitally and follow a structured, didactic framework designed to support self-paced learning and educational growth.
We do not ship or provide physical goods. Access is granted through secure online platforms, and all materials are delivered in electronic format only.
Unless otherwise specified, our Educational Offerings are provided through:
Pre-recorded video or audio lessons
Downloadable PDFs, worksheets, or written guides
Optional live sessions (e.g., group or private training)
Optional structured feedback elements (e.g., written reflections)
When included, Live Elements and written feedback are:
Strictly tied to the curriculum,
Designed to deepen understanding and support integration, and
Not a substitute for individualized advice, therapy, or professional services.
Any introductory, onboarding, or orientation calls — such as discovery sessions or walkthroughs — are informational in nature, and serve solely to explain the structure, delivery, and flow of the program.
These sessions do not include personalized consulting or coaching, diagnostic assessment or therapeutic intervention, or tailored solutions for individual problems.
No diagnoses, treatment plans, or specific outcomes are guaranteed. Any emotional or mindset support provided takes place within the context of the curriculum only and is not a replacement for professional therapeutic, medical, legal, or mental health care.
Our core focus is on teaching proven skills and frameworks, not on offering real-time, individualized problem-solving or personal advice.
3. Educational Disclaimer
All Educational Offerings provided through this website — including free and paid materials, courses, digital products, live elements, and written or verbal communication — are intended solely for general informational and educational purposes.
They are not a substitute for legal, medical, therapeutic, psychological, or professional advice and do not replace such services.
In particular:
No diagnosis, treatment, or healing promise is made.
No individualized coaching, consulting, or therapeutic support is provided.
No guarantee of results or specific outcomes is implied or promised.
By accessing or using any of our Content, you acknowledge and agree that:
You are fully responsible for your own decisions and actions.
You apply any information or tools at your own discretion and risk.
Your outcomes may vary based on many factors beyond our control, including your personal circumstances, level of commitment, and external variables.
If you require personalized therapeutic, medical, psychological, legal, or financial support, we strongly encourage you to seek help from qualified, licensed professionals.
4. Ordering and Contract Formation
How to Order
You can purchase our digital courses and programs through secure checkout pages provided by trusted third-party platforms such as ThriveCart, Stripe, or PayPal. The product descriptions and prices are clearly shown before you place your order.
When the Contract Begins
Your order becomes legally binding once your full payment (or first installment, if offered) is successfully processed. Until then, there is no entitlement to access any digital materials, bonuses, or course areas.
Installment Plans
If a payment plan is available, your access depends on completing all installments. Late or incomplete payments may result in your access being paused or revoked, and the remaining amount may be legally enforced.
Currency & Pricing
All prices are listed in U.S. Dollars (USD) unless stated otherwise.
Prices and available offers are valid at the time of order. We reserve the right to adjust pricing, bonuses, or availability in the future.
Once your order is placed, your price is locked in — it won’t change afterward.
Payment Data & Security
Payments are processed securely by Stripe, PayPal, or ThriveCart. We never see or store your full payment details.
All transactions are encrypted via SSL. For how your data is handled during checkout, please see our Privacy Policy and the respective privacy policies of the payment providers.
5. Access and Delivery
How You’ll Receive Access
After your payment is confirmed, you’ll usually receive an email within 15 minutes (up to 1 hour) with your login details and a link to access your digital course or materials.
If you don’t see it, please check your spam or promotions folder.
Important: If nothing arrives within the first hour, it's often due to a typo in the email address at checkout. Just send us a quick email at office@julianajoycoaching.com, and we’ll happily correct it and resend your access details. We aim to respond within one business day (Monday to Friday, excluding German public holidays).
Where You’ll Access It
You’ll access your materials on a secure online platform with a personal, password-protected login.
Course login page: https://sales.julianajoycoaching.com/l/
How Long You’ll Have Access
For self-study digital products (e.g. online courses, PDFs): Unless otherwise stated, you’ll have lifetime access, meaning as long as the product is available and technically supported.
For live trainings, memberships, or time-limited trainings: Access lasts for the duration stated on the product or checkout page - unless otherwise stated.
If a course is ever retired or the platform is discontinued, we’ll make reasonable efforts to notify you in advance.
What You’ll Need
Our materials work on most devices — computer, tablet, or phone — as long as you have a stable internet connection. Content is delivered through:
Video and audio recordings
PDF guides and worksheets
Optional written transcripts
Please note: Some parts of the training are designed primarily for listening or viewing. If you have any accessibility needs or concerns, we encourage you to contact us before purchase at office@julianajoycoaching.com — we’re happy to support you where we can.
6. Refunds, Withdrawal Rights & Guarantees
This section explains your rights regarding refunds and withdrawals.
Please note that different rules apply depending on whether you are located in the European Union or elsewhere.
Satisfaction Guarantee On Selected Products
We stand behind the quality of our digital programs. That said, transformation takes time — and our refund policy is designed to honor both your experience and the effort that went into the work.
We offer a 30-day satisfaction guarantee to all customers worldwide, regardless of country of residence, and is separate from any statutory withdrawal rights that may apply to EU consumers.
This satisfaction guarantee is a voluntary goodwill policy for selected digital products, clearly stated in the product description and on the checkout page.
To qualify for a refund under this guarantee:
You must have accessed or completed at least 80% of the content; and
Submit a completed refund request within 30 calendar days of purchase.
Refunds under this policy are typically processed within 2 business days and confirmed via email.
This guarantee is not available for:
Products not listed as eligible for this guarantee
Requests based solely on preference for a different style or method, or perceived redundancy, do not qualify unless determined at our discretion.
Incorrect orders, duplicate purchases, or change of mind beyond the legal withdrawal period
Right of Withdrawal (EU Consumers Only)
If you are a consumer residing in the European Union (as defined in § 13 BGB), you have a legal right to withdraw from your purchase within 14 days, without giving any reason.
The withdrawal period begins on the day the contract is concluded (usually the date of purchase).
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. email to office@julianajoycoaching.com).
You may use the withdrawal form below, but it is not required.
Any refund under this right will be processed using the original payment method, unless otherwise agreed.
This statutory right applies only to EU consumers.
Standard Withdrawal Form - (Complete and return only if you wish to withdraw from the contract)
To: Juliana Joy Coaching
Email: office@julianajoycoaching.com
I hereby withdraw from the contract for the purchase of the following digital product(s):
Ordered on: [Date]
Name of consumer:
Email address:
Signature (if on paper):
Date:
Immediate Digital Delivery & Loss of Withdrawal Right (EU Consumers Only)
For EU consumers, the statutory right of withdrawal expires once all legal requirements under § 356 (5) BGB are fulfilled, namely when:
The digital content is made available immediately after purchase, and
You explicitly consent to this immediate delivery, and
You acknowledge that you lose your right of withdrawal once access begins.
These confirmations are obtained during checkout where required by law.
If these legal requirements are not fulfilled, the statutory withdrawal right remains valid.
Once digital content has been accessed or unlocked (e.g. course materials, videos, downloads), refunds are no longer based on statutory withdrawal rights, but may still be possible under our voluntary satisfaction guarantee, if applicable.
7. Usage Rights
Private, Non-Commercial Use, Only
All digital content, including videos, audios, PDFs, written materials, and frameworks provided through this website or any associated platform or community (e.g. Slack), is intended for personal, private, and non-commercial use only. Commercial use, resale, or redistribution is strictly prohibited.
No Resale or Sharing
You may not reproduce, distribute, share, sell, rent, sublicense, publicly display, or otherwise make available any content or parts of the Services to third parties — whether for free or for compensation — without prior written consent from Juliana Joy Coaching.
In particular, the following are strictly forbidden:
Granting access to others via your personal login
Sharing downloadable materials or video/audio content
Republishing any content on social media or other platforms, including within other courses or group spaces
8. Copyright and Intellectual Property
All materials, course content, trademarks, logos, and brand elements are the intellectual property of Juliana Frank (Juliana Joy Coaching) and are protected under applicable copyright and trademark laws in Germany, the EU, and internationally.
By purchasing or accessing the Content or Services, you agree not to infringe upon or violate these rights. Any unauthorized use may result in legal action.
Use of our content for:
Training or feeding AI systems,
Content scraping or automated data extraction,
Deriving derivative products, or
Incorporating into your own teachings, courses, or professional offerings, or any other creation of derivative works
is strictly prohibited unless explicitly authorized in writing.
This applies even if the use is indirect, anonymized, or part of research, analysis, or preparation for a different audience.
9. Privacy Policy
For how we collect, use, and protect your personal data — including details on emails, purchases, analytics, and cookies — please see our Privacy Policy. It also includes our Cookies Policy and everything required under GDPR. By using this website, you agree to the practices described there.
10. Limitation of Liability & What We Can (and Can’t) Promise
We deeply care about your experience — and we offer all educational content with the intention to support your growth, clarity, and confidence. That said, to stay legally safe and protect everyone involved, we need to set some clear limits.
To the fullest extent permitted by applicable law, Juliana Joy Coaching (Juliana Frank) shall not be liable for any damages arising from the use of or reliance on the Content or Services provided, whether free or paid.
Exclusion of Certain Types of Damages
We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:
emotional distress or psychological strain,
relationship outcomes (including separation, divorce, or reconciliation),
financial loss, loss of income, loss of opportunity, or reputational damage,
decisions made in personal, relational, legal, or financial matters,
or any other losses arising from the application, interpretation, or misuse of the Content or Services.
This applies regardless of the legal basis of the claim (contract, tort, negligence, reliance, or otherwise), and regardless of whether such damages were foreseeable.
No Guarantee of Outcomes
All Educational Offerings are provided for educational purposes only.
While we may share testimonials, experiences, or statements from real clients and participants, these reflect individual experiences. They do not constitute guarantees, promises, or assurances of specific results.
While we share proven tools and real stories, each person’s journey is unique. That’s why we don’t promise results — your own decisions and context matter deeply. We encourage you to trust yourself and take what serves you best
Results depend on many factors beyond our control, including personal circumstances, effort, consistency, and external conditions. Individual outcomes may vary significantly, and no specific results are guaranteed.
User Responsibility
You acknowledge and agree that:
You remain fully responsible for your own decisions, actions, and outcomes.
Any application of the Content is done at your own discretion and risk.
The Content does not replace professional services such as therapy, medical care, legal advice, or financial counseling.
We do not provide individualized diagnoses, instructions, or decision-making support.
Maximum Liability Cap
Where liability cannot be excluded under applicable law, our total aggregate liability — for any and all claims arising from or related to the Content or Services — shall be strictly limited to the total amount you actually paid for the specific product or service giving rise to the claim. This limitation applies per claim and in total.
Nothing in this section limits or excludes liability for damages resulting from injury to life, body, or health, or damages caused by intentional misconduct or gross negligence, where such limitation or exclusion is prohibited by applicable law.
11. No Warranties
We make no representations or warranties regarding the uninterrupted availability, completeness, accuracy, or suitability of the Content or Services provided through this website. In particular:
We do not warrant that the Content or Services will be error-free, uninterrupted, or free of viruses or other harmful components.
We do not guarantee that the Content meets your individual expectations, goals, or intended outcomes.
All Content is provided “as is” and “as available,” without any express or implied warranties, to the fullest extent permitted by applicable law.
You are solely responsible for evaluating the usefulness, accuracy, or completeness of any information provided. You assume all risk associated with the use of this site, including the cost of any repair or service to your hardware or data.
This section does not affect any statutory rights you may have as a consumer under applicable law.
12. Ability to use the services
Our services are intended for adults (18+). By using this site, you confirm that you are of legal age in your jurisdiction.
13. Confidentiality
Unless otherwise explicitly agreed upon in writing (e.g., through a separate client agreement), you understand and agree that:
Participation in programs, group sessions, or community spaces does not establish a confidential or fiduciary relationship.
We do not owe you any duty of confidentiality for materials you submit, share, or discuss during your use of our Services.
Please do not share sensitive or personal information in any public or group setting unless you understand the potential risks.
This section does not override any legal obligations of confidentiality arising under applicable data protection or consumer law.
14. General Disclaimers and Indemnification
All Content and Services are provided for general educational purposes only and do not constitute legal, medical, or therapeutic advice. You are solely responsible for how you use the information.
To the fullest extent permitted by law, you agree to indemnify and hold harmless Juliana Joy Coaching – Juliana Frank and its team members, freelancers or other parties involved in providing the Content and Services, from any liability, loss, claim, or expense (including legal fees) arising from your misuse of the Content or Services, violation of these Terms, or any direct, indirect, or consequential harm (emotional, financial, relational, or otherwise) that may result from applying the content to your personal circumstances.
We are not responsible for any offensive, unlawful, or inappropriate conduct of other participants, users, or third parties — including in community spaces.
This clause does not limit your statutory consumer rights where applicable.
15. Governing Law, Jurisdiction, Modifications & Language
These Terms and Conditions are governed by the laws of the Federal Republic of Germany.
The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be Stuttgart, Germany.
These Terms are provided in English to accommodate international clients. In the event of interpretative discrepancies, the German version (if made available) shall prevail.
We reserve the right to update or amend these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. The most current version will always be available on our website.
If material changes are made, we may notify you by email (if you are a customer or subscriber) or by a notice on our website. Continued use of the Services after such changes constitutes acceptance of the updated Terms.
Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid one that comes closest to the intended purpose.
16. Contact Information
The Services and Content are provided by:
Juliana Frank, Juliana Joy Coaching, Angelstr. 21, 74336 Brackenheim, Germany
Email: office@julianajoycoaching.com
This is a German-based business subject to German law. You may contact us via email for any support inquiries or legal concerns.
VAT ID DE357302595
Please do not send any physical mail unless previously agreed upon.